FAQs.

What's inside the Namyvera box?

Inside the Namyvera box, you will find the Namyvera toy itself, a user-friendly manual, charging cables, and a set of interactive cards that enhance the play experience. Additionally, there's a unique code to access online resources and updates.

What age group are Namyvera toys designed for?

Namyvera toys are primarily designed for children aged 3 to 12 years old, but everyone can enjoy them, no matter their age!

Are Namyvera toys safe for young children?

Namyvera toys are carefully crafted to ensure they are free of hazards, adhering to strict safety guidelines. Our commitment is to provide a secure and enjoyable play experience, guaranteeing safety and peace of mind for both children and parents. In the Namyvera world, safety is always a top priority, making our toys reliably safe and fun.

What languages are currently supported?

Currently, our toys are only available in English; however, we are working on expanding language support. You can purchase them now and update the language support later. Subscribe to our newsletter to stay updated!

When should I expect to receive my toy?

For U.S. orders, toys can be expected to ship within7 days. For international orders, we expect a 1-2 weekwait time for shipping to our supported range of countries (Australia, Canada, Japan & New Zealand).

Do you offer international shipping?

Yes, we currently offer international shipping to a wide range of countries that include Australia, Canada, Japan, and New Zealand and are working on expanding our reach. Please be aware that due to compliance reasons, the shipping timeframe for international orders is 1 to 2 weeks to reach the destination.

What is your Beta Program?

The Namyvera Beta Program is for pioneering families who want early access to our technology, and are excited to provide us with feedback. We’d love to know what you want in an AI toy, and your feedback will be instrumental as we figure out what features to build ahead of a wider commercial release. Together, we can ensure playtime becomes an epic adventure for kids everywhere!

Can I chat without subscribing?

Absolutely! You can always chat freely with our baseline features. Subscribing unlocks exclusive features and ensures you're the first in line for updates and enhancements to your experience.

We don't have a subscription available yet, so all the features are currently free-to-use. We haven't finalized the pricing yet as we're still in the early days.
However we will always have a functionality that is free to talk to the toy, and potentially charge for extra functionality. We'd be happy to hear if you have any suggestions regarding this!

What features are included in a Namyvera subscription?

While the list of features is still being finalized, a subscription currently offers access to expanded customization options and early access to new features released by the Namyvera team!

What is your return policy?

Not quite in sync with your new playmate? No worries! Our toys are constantly learning and updating, so while we encourage you to explore and grow together, if it's not a perfect match, that’s okay! Feel free to initiate a return within 30 days of delivery by dropping a note to our friendly team at fans@namyveral.com.

How long is the battery life per charge?

It can last 1-2 days with standard usage!

Can the parents choose to disable chat history to be used for analysis and training?

Yes! Parents have total control over their child’s personal information and chat history and can review, change, or delete their child’s information at any time by sending us an email at fans@namyveral.com.

How are Namyvera toys built to withstand rough handling by children?

Namyvera toys are designed with durability in mind to withstand the enthusiastic play of children. Each toy features robust construction and materials chosen for their resilience, ensuring they can endure the typical rough handling toys often experience. While our toys are built to last, it's important to use them as intended to maintain their longevity and performance. At Namyvera, we focus on creating toys that are not only fun but also sturdy and reliable, ready for all the adventures your little ones can imagine!